Customer Testimonials
Staff was very attentive, responsive and helpful. I felt no pressure but felt properly guided at the same time.
Excellent customer service from every department. Brad was an excellent point person in sales and facilitated everything.
did very nice job diagnosing and fixing my car. They did a good Job. thanks
The workers are great and polite and took care of me very well and quick
Great costumer service
Great staff across the board.
Very clean,polite and friendly...ive purchased 7 vehicles from them in the past year's..always great service from sales to repair.
Quick and professional
Always been treated like family and I enjoy their service,for year's I have use their dealer for service and purchase of cars.
My fiancé and I couldn’t be happier with the service we received from Basil Fredonia, specifically from Alegria and the accounting department there. They were willing to work with us to get us exactly what we needed and we’re so grateful. If you swing by Basil, ask for Alegria. She’s the best!
Excellent experience, very helpful and the courtesy ride home and pickup was 5 star
Thank you for accommodating my needs.
Salesperson was very professional, helpful and friendly
Purchased a CPO vehicle and traded mine. Received a fair price on my trade and a good price on my purchase. The new vehicle was delivered as promised- complete, clean and looked like new. The salesperson, Alegria, took the time to ensure that my wife and I understood all of the essential features. Despite some issues on the finance end with the lender, the finance person, Tracy, resolved everything to our satisfaction. I would recommend Basil Fredonia without reservation!
Brett and the team at basil resale made a miracle happen.never did i think I could own such a nice vehicle. Fast and friendly.
Quick and easy process
Got my van in quickly and had issue repaired within 1 week.
I have had a great experience at Basil, from buying the vehicle a couple months ago to now having my first oil change. I live very close to the dealership which helps also.
It really was an awesome experience for me even though I didn’t buy my truck there they helped me the same day !
Phenomenal service. My car salesman was Dave Stevens, and he went above and beyond to get me into a great car that was affordable for me. After he had heard that I was in dire need of a safer, reliable vehicle, he got right to work and didn't stop until I walked out satisfied. Took him all but a few hours over the course of two days. Thanks Fredonia Basil, and thank you Dave. You guys rock!
Professional, fast service, and reasonable price
Everyone was very nice and helpful, keep up the good work.
Went above and beyond in not just what I needed but brought other ideas
Very nice people there the salesman Dave was very kind and helpful
Excellent and efficient service as usual at Basil Fredonia
Best service. Honesty and friendly service worth going to.
I had a great experience at this dealership. I had my vehicle towed in and had no appointment. They fit me in and diagnosed the problem addressed the issue and I was able to drive my vehicle home. The service person kept me updated on what they were doing and what they found. I would highly recommend this dealership. Great job and thank you for the kind and quick service.
The sales person that help me went all out and found what I'm looking for you couldn't ask for a better person to help you thank you If you are looking for a good deal basil is the place to go they work hard for you and try to find what you're looking for thank you..
We’re very detailed on letting me know what was wrong with the parking brakes and told me in advance the price before proceeding. Great place!!!
Great service! The most pleasurable car buying experience ever. Definitely would do business here again very smooth
Staff was pleasant to deal with and found the color of vehicle I desired.
Good experience. Very thorough.
Excellent service, very friendly salesman. Great experience overall.
Quick and courteous service
Not unpleasant
Brett was very helpful and he went far and beyond looking for the perfect car for me . He made everything easy and quick
Staff and service are outstanding !
On time, no issues, fair cost
Great sales team! great service team! The part for my vehicle was ordered and delivered quickly. The Service Desk was able to accommodate my schedule needs and I was back on the road within the hour!
Alegria was very accommodating and efficient with helping me find the car that’s right for me, I definitely appreciate it
Dave Stevens helped me get into a major upgrade from my last car and even got a better loan rate then my credit union was offering!!
Everyone was friendly, helpful, and down-to-earth at Fredonia Basil! I love my new (to me) Ioniq EV!!
Great service from Brad! We went in knowing what we wanted he helped us set everything up and got us our new car the next day!
Great personal, no pressure, great experience.
Alegria Solares was our sales person and exceeded our expectations! My family and I are so happy with our brand new car for a great price 🙂
Efficient check in. Great communication as to problem. Fixed as an emergency problem oil leak. Good coffee while waiting. Very satisfied.
Thank you so much for your prompt and over the top help in resolving our problem. We are from Michigan and were in the area for a relative’s funeral when the car started acting up. You “squeezed us in”, diagnosed the problem and got us back on our way to Michigan. Thanks again, you were a great help.
From the minute we walked in the door at Basil Fredonia we experienced red carpet treatment. We went in to see if a vehicle we were interested in was available as well as pricing...and the trade in value of our current vehicle. Within a few hours did we not only find a vehicle even nicer than we had been looking for, but the price was very affordable and the trade in on our vehicle sealed the deal! We went home that day in our new (pre-owned) vehicle. Big shout out to Brett Kuhlmann!! All in all a great experience ...
Was faced with possible alternator replacement. Turned out to be chewed up wires. Good news for us regarding cost. Really appreciate the honesty and professionalism of Brad and the service team in Fredonia!
Purchased a new 2024 Chevy Colorado Trail Boss
Dave Stevens was absolutely GREAT to work with! I couldn’t have asked for a better experience!!! I highly recommend buying through Basil Fredonia —- they deliver quality customer service! 👍😊🚗
Best car buying experience ever. Salesman was friendly, efficient, and had me on the road in no time. It was actually a pleasure to buy a car...for once. Will definitely return when it's time to buy again.
G great FRIENDLY SERVICE! Comfortable waiting area !! Coffee and donuts!! Reasonable wait time .My go to for needed service on my Buick !!
Awesome Service Center!!!! First oil change. So helpful and not judgy.
Happy with the service. Great people who listen to my concerns and are happy to help.
Bradley St.Clair was very helpful. We left there happy owners of a 2018 Silverado. We picked out a truck we wanted and had it home the next day.
Great place to get Service!
This was the best vehicle buying experience I have ever had. Our salesperson, Samantha, was outstanding. The Equinox starting and shifting is s different than the Edge. Sam spent a long time showing and explaining all the features of the new car. I even stopped at the dealership today to have her show me things I had forgotten.
Great place to get a car. The process was easy and everyone was extremely friendly!!
Dave made our buying experience fun and enjoyable. He's very down to earth, friendly and funny. My only complaint is he needs to work harder on remote start lol. Thank you to everyone we delt with in buying our Bronco.
Everyone was great! I worked with Alegria and Justin. It was a very pleasant experience.
Love my new car! Great experience with Dave at Basil
Great place to buy a vehicle from! Sales people were great.
Brad and the rest of the crew went above and beyond to get the deal done. I couldn't be happier with one new vehicle
Never has a problem going there,very helpful answering questions and fixing any problem you have with your vehicle.