NY inspection plus multipoint inspection. Basils service was great prompt and courteous. I have found all work done correctly that is why I have all maintenance and repairs done there through the years I like to point out that their sales staff and management are very informative and a pleasure to work with. I have come to trust and depend on them this is why I have purchased over 9 cars and trucks from them
They are very helpful and respectful. We needed masks worn and Samantha did, every time. Very willing to do whatever is needed to help get what you want. Very impressed with my first experience working with them. Highly recommend.
Everything went great. I had an inspection oil lube filter and complete check over. Waiting area nice and service guys very nice to deal with. Cliff
Easy process buying an SUV. Finished in just a few hours.
NO APPOINTMENT NECESSARY-I DROPPED MY SILVERADO OFF ON MY WAY TO WORK AND ASKED IF THEY COULD GET IT IN FOR SERVICE. GOT OUT OF WORK, OIL WAS CHANGED, TIRES ROTATED AND CODE FOR CAR WASH AND OIL CHANGE WAS FREE. GRABBED A COOKIE ON THE WAY OUT. ALWAYS FRIENDLY POLITE AND KNOWLEDGEABLE PERSONNEL. GREAT EXPIERENCE.
Traveling thru; thought I had an issue. My service representative had it checked out during the lunch break and got me back on the road in about 30 minutes A first class experience….
Clear and precise communications from service tep. Service manager worked through a complex warranty issue and resolved the problem. Much my satisfaction. Prompt and courteous.
Very smooth easy process very helpful in helping me lease the right vehicle!
Salesman, Justine Giles, was excellent to work with! He took the time to answer any question that came about and communication was great! Jason made the process easy and would most definitely recommend him to anyone looking for a new vehicle .
Great experience here as usual! Friendly, knowledgeable staff in all departments. Service is always done fast but done well. Would definitely recommend Basil to anyone!
Samantha is an excellent salesperson. No pressure and answers any and all questions. Kept us informed during entire process and delivery. Justin was also excellent and explained entire figures, amounts and programs completely. Highly recommended. Thank you, Sue & Dan
Super polite service, got the car in an efficient time! The license hadn’t come i. Yet when we first looked at the car, but within just a couple days, we were surprised to actually be able to take it home
Friendly and helpful during a time where there are no new cars in a year.
Brought my car in for service. Workers at the service desk were prompt and friendly. Shuttle Driver was friendly took me home right after I dropped my car off and was prompt and picking me up at my house to retrieve the car. The service tech completed all of the services I asked for.
From beginning to end another easy friendly process to get my vehicle it?s necessary yearly services.
Came to get my wife’s car serviced, she was out of town and inadvertently marked wrong day. The service manager was all too kind in squeezing me in. In every experience I’ve had, the have been more than kind, all are greatly appreciated.
Excellent and timely service. No hassle no pressure and very respectful. Everyone involved with this purchase has been very helpful and professional! See you again.
Again super fast service. Excellent friendly staff. Basil awesome experience for even routine vehicle maintenance . I was helped as soon as I got there and routine service was done super fast.
Todd was a great salesman to work with. Very kind, thoughtful and not pushy. Will definitely shop here again for my next x31
It was really good service , everyone was really friendly & careing , I will be back for service and inspection, thank you I really appreciate you getting me in today
I purchased my 2018 equinox from Brad St Clair , it was a great experience I couldn't have asked for a more easier transaction, everyone at basil treated me with respect, the car is purchased is fantastic, haven't had any issues as of yet , everyone there went out of their way to make my purchase as painless as possible
Salesman and Manager are great people to deal with very knowledgeable about the product and very accommodating with service work. They found the truck I was looking for that fits my needs and gave me a fair trade in price on mine.
Salesman was knowledgeable and helpful. Vehicle was nice and drove like new. I feel I got a good deal and was treated great. The other people that did the paperwork were very quick and efficient. The detail shop cleaned the whole car while the paperwork was being done. I would buy another vehicle from them. Thanks
Best car buying experience ever! My first experience at Basil was fantastic. George and Brett took great care of us. Friendly and attentive and courteous. Then to finish up Deb helped me understand the service warranty packages and so we got one that we felt best for us. Now my husband is thinking about trading his car in for a newer model and when he does we will definitely return for George and Brett’s expert help.
Not sure how repair was done as I haven’t driven the vehicle yet. New exhaust put in that was under bumper to bumper warranty. We shall see.
Very friendly and knowledgeable staff. I would highly recommend Basil. The buying process was very quick and easy. No pressure at all to commit to something you didn't need or want. Justin was awesome!!!
Customer Service was excellent. Unexpected problem and they seized me in. Bill Marts the rep was courteous and did all he could to help me
Excellent service. Greeted politely & quickly and my salesman was prompt & extremely courteous. Robert Basil is my go to dealer for the reasons listed in my review
Great customer service, very friendly staff! Did warranty work on my truck got it back same day! Would highly recommend this dealership as far as vehicle service. Looking forward to a possible purchase.
Excellent dealership! Service department explained the repair and made sure that I understood everything. They made me feel very confident and comfortable that the car is fixed !
Had some damage to the rear of my vehicle and the Collision Shop did a wonderful job repairing it. Could not recommend a better place to get work done on a vehicle!! Basil’s is the way to go!! Thank you Basil’s!!!
Excellent service...customer care agent listened to my concerns and answered all my questions. Any additional service needed was explained to me without pressure to have it done.
F friendly clean nice facility took a little longer than supposed to other than that good experience little drive from Jamestown to Fredonia but I guess it was worth the while I certainly B back hopefully in a couple months I'll be up there looking for new car
Brett was a pleasure to deal with. One of the smoothest buying experiences I’ve had. I will recommend Basil to anyone who is shopping for a car.
I took the car in Monday morning and they carefully listened to my problems and had the car finished on Tuesday. Excellent service and all done to perfection.
Jeff was great. Very good service. Big difference from Florida dealership! All the dealer people were pleasent and very professional. I would consider Basil for my next purchase.
Everyone was very friendly! It only took about 30 minutes for my inspection and everything came back great! They explained to me very clearly the inspection results and I was on my way! Thank you Basil, my experience today was great.
Wonderful people wonderful dealership. And the cookies are the best! I only go here for all my vehicle needs. Buying fixing or repairing! More then five stars!
Brad Lancaster is always very friendly and helpful. I always know that he will tell me everything up front and I dont have to worry about any surprises.
Had truck serviced and all was done in a timely fashion. Facility was clean and fresh. Staff was friendly and helpful. Answered any questions I had.
I had a great experience at Basil today. Tyler Sam in the service department was courteous, very helpful, and took care off my auto needs efficiently and effectively. My brakes were done within the estimated time, and I paid exactly what was quoted. Plus, Tyler suggested a ride home to wait as he knows I’m prepping for an extended trip. Extremely satisfied!
I'm very satisfied with Christian Pelenda,he help me a lot,he s very nice to people. I will tell everyone about my good experience thank you
Nice purchasing experience, the whole staff at the dealership is very professional. I highly recommend Samantha for anyone in the market for a new vehicle.
I’m very grateful that basil was able to suit my family’s wants/needs. We only needed to try two vehicles and we already knew which one we wanted. My family required a dependable car for me and my family while also being affordable in a timely fashion. We got the car the same day that’s to their crew. Thanks Basil!
I needed an oil change and they got me in the same day. Took me right on time and I was out the door quickly
Excellent service, we had a short wait time. Also the attendant was very courteous. I would recommend Basil to my friends. Refreshments are good while you wait also.
Television was a bit too loud. The repairs done to my car were very thorough. The employees were helpful. The atmosphere was more than comfortable. The price was reasonable.
Nate listened to what I wanted and made it happen. I’m very pleased. I will recommend Nate and your Buick dealership to anyone looking to lease or buy. Thank you
I had a flat tire and we are going out of town in the morning. They took me without an appointment and I’m back on the road. Thanks
Replace upper control arms with adjustable arms , replaced left rear wheel bearing and align vehicle. Repairs done in an efficient manner with quality work. The service manager Casey is wonderful along with Brad the service writer do a stupendous job in orchestrating repairs for the public.
We had a great experience with all the Basil employees! We were buying my sons first car and it couldn’t have gone better! We left with a great vehicle and couldn’t be happier.
Everyone was so pleasant. I’m from Massachusetts, my truck broke down and they fixed it up so fast. Greatly appreciated. They made us feel very welcome
Entire service was performed in a timely manner. We had a courteous shuttle driver that took us to Lowe’s so we can shop while we waited; he picked us up with excellent communication via phone. Vehicle was washed following service.
I have bought several vehicles from here over the years for both work and personal use. With every vehicle I have been completely satisfied with the buying process and the return visits for service.
Quick repair. Professional and friendly customer service and excellent quality work. Finished ahead of schedule. Made the repair process very simple. Would highly recommend for collision repair services.
Great deal compared to other dealer in area , they had the best price. It was a clean deal with no trade so it was easy to compare. Allan and Travis were a pleasure to do business with, bought several trucks from Basil Fredonia and dealt with a Travis on the last two.
Everyone was very helpful in finding us the perfect vehicle to fit our family .The staff there answered questions and made us feel very welcome!
I was very happy with my experience buying my car. Allen was very informative. He answered all my questions. He was not in the least pushy. He listened to me and helped me find the right car. I went out of town once for a car and from now on I will stick with Basil in Fredonia.
Very pleased with the whole experience from the salesman to the finance people would return and recommen to others Justin was very knowledgeable and pointed out on the new vehicle and offered many options
A great experience with great service from the staff in the used sales department. They were very friendly and courteous. I will definitely recommend them to others .
Jeff in service is the perfect example of what you would hope to find in a high-end service dept. The service performed on my 2018 Denali HD was done as requested including a few special requests. Zero problems were encountered on this visit and I anticipate no problems on future visits.
Great customer service! Andrew was great about keeping me updated on the status of my vechile! Excellent job by the repair guys as well! Thanks
I have a very high mileage Tahoe approaching 300, 000 miles that they've been doing the maintenance on and a very happy every time. it handled some very complicated issues and some very simple issues and we are always very very happy
I have purchased two trucks and a SUV from Fredonia Basil. Overall it was a great experience. I didn’t feel pressured. Larry was a great help!
Nathan was very knowledgeable and would recommend him to other customers. Also the other employees were very helpfull and friendly also I would definately recommend the dealership
I have purchased my truck and now a car from Basil Fredonia. Excellent customer service. I will definitely go back again. Jim Amatuzzo is the best.
I drove over an hour to look at a car and was impressed with the car the people and everything. Brad and Jason were great, It was by far the best car buying process I have ever had . thank you!
I purchased an XT5 in OCt, 2016. I have a love/hate relationship with the vehicle, but that discussion is out of scope for here. My home is in Buffalo, NY around the corner from a Cadillac only dealer with whom I first went to shop at. In short, I did not not have best experience with a given salesman who is no longer there. He was professional in many ways, but that's another story. I needed to buy an in stock vehicle and on a late Friday afternoon visited Basil Cadillac in Orchard Park, NY. They had a well ...
Pure professionalism! No hassle, great personality, willing to go to any length to make sure my experience was just what I wanted! No pressure. Very happy.
When I arrived for my appointment they took me right away. Service coordinator told me that service would take about an hour, waited and within an hour I was all finished. Thanks
My car was serviced in 1/2 hour. I had an appointment and everything was on time. I felt like the place was very organized.
Great experience buying my new car thank you basil for a great service and thank you samantha for everything for all the help !!you are amazing ?
Great service. Got me in quickly and took care of everything I asked of them. Each time I use them they take great care and treat me well.
I am extremely grateful to Jason Luce and Travis Nowicki for the assistance that they provided to me recently with the purchase of my previously leased vehicle. I was able to utilize the Basil online application from my home computer, which allowed me to complete the entire process with just one visit to the dealership. Travis and Jason went out of their way to ensure that this was an easy and convenient experience. I am happy to recommend the Fredonia Basil crew to anyone looking for an excellent automobile buying experience.
I bought a new Silverado recently. I worked with with two salesman because the salesman I was refered to was busy with another customer at the time I arrived. The two of them worked together to help me choose my vehicle. Jason & Allen couldn't have been more helpful, very nice guys no pressure to buy they took their time to answer ALL questions I had. Couldn't be happier with my experience. I would send a friend or anyone else to Basil Fredonia for a new car purchase. thanks again for a great vehicle purchase experience
Went in looking at a Silverado. I also looked at an F-150 at the Ford dealership down the road. Cody informed me about everything Chevy does for their customers and the benefits of owning a GM vehicle. After he showed me the vehicle and we went for a drive, he got me the payments and the Deal I was looking for. I had never considered leasing but after his sales pitch on it, I finally understood it and decided it was best for my driving/trading habits. Will definitely be back!
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