Customer Testimonials

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DealerRater Apr 25, 2023

It was a great experience, start to end. Highly recommended for future purchases. Very professional

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DealerRater Apr 22, 2023

Clean, fast, and efficient. The best car buying experience we have had in a long time.

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DealerRater Mar 15, 2023

Dealer goes above and beyond to make customers comfortable, informed, and job completed in a timely manner....also the no schedule oil change allows me to time the appointment to get the most of my prior oil change and stay in schedule.

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DealerRater Oct 26, 2022

Love this dealership. Very pleasant on the phone. Great service on my vehicle. And a shout to Casey who texted me after to make sure we had good service!!

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DealerRater Oct 13, 2022

Steve and James were very helpful. Made the purchase go smoothly. Will definitely buy from Basil again.

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DealerRater May 19, 2022

Friendly and helpful during a time where there are no new cars in a year.

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DealerRater Jan 5, 2022

Todd was a great salesman to work with. Very kind, thoughtful and not pushy. Will definitely shop here again for my next x31

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DealerRater Aug 31, 2021

I purchased my 2018 equinox from Brad St Clair , it was a great experience I couldn't have asked for a more easier transaction, everyone at basil treated me with respect, the car is purchased is fantastic, haven't had any issues as of yet , everyone there went out of their way to make my purchase as painless as possible

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DealerRater May 5, 2021

Best car buying experience ever! My first experience at Basil was fantastic. George and Brett took great care of us. Friendly and attentive and courteous. Then to finish up Deb helped me understand the service warranty packages and so we got one that we felt best for us. Now my husband is thinking about trading his car in for a newer model and when he does we will definitely return for George and Brett’s expert help.

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DealerRater Jan 28, 2021

Customer Service was excellent. Unexpected problem and they seized me in. Bill Marts the rep was courteous and did all he could to help me

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DealerRater Jan 26, 2021

Excellent service. Greeted politely & quickly and my salesman was prompt & extremely courteous. Robert Basil is my go to dealer for the reasons listed in my review

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DealerRater Dec 29, 2020

Excellent dealership! Service department explained the repair and made sure that I understood everything. They made me feel very confident and comfortable that the car is fixed !

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DealerRater Jun 17, 2020

I took the car in Monday morning and they carefully listened to my problems and had the car finished on Tuesday. Excellent service and all done to perfection.

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DealerRater May 22, 2020

Jeff was great. Very good service. Big difference from Florida dealership! All the dealer people were pleasent and very professional. I would consider Basil for my next purchase.

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DealerRater Dec 30, 2019

I'm very satisfied with Christian Pelenda,he help me a lot,he s very nice to people. I will tell everyone about my good experience thank you

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DealerRater Dec 19, 2019

I needed an oil change and they got me in the same day. Took me right on time and I was out the door quickly

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DealerRater Sep 5, 2019

Nate listened to what I wanted and made it happen. I’m very pleased. I will recommend Nate and your Buick dealership to anyone looking to lease or buy. Thank you

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DealerRater Jul 19, 2019

I had a flat tire and we are going out of town in the morning. They took me without an appointment and I’m back on the road. Thanks

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DealerRater Jul 17, 2019

Replace upper control arms with adjustable arms , replaced left rear wheel bearing and align vehicle. Repairs done in an efficient manner with quality work. The service manager Casey is wonderful along with Brad the service writer do a stupendous job in orchestrating repairs for the public.

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DealerRater Jul 13, 2019

We had a great experience with all the Basil employees! We were buying my sons first car and it couldn’t have gone better! We left with a great vehicle and couldn’t be happier.

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DealerRater Jul 2, 2019

Everyone was so pleasant. I’m from Massachusetts, my truck broke down and they fixed it up so fast. Greatly appreciated. They made us feel very welcome

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DealerRater Jun 26, 2019

Entire service was performed in a timely manner. We had a courteous shuttle driver that took us to Lowe’s so we can shop while we waited; he picked us up with excellent communication via phone. Vehicle was washed following service.

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DealerRater Apr 2, 2019

Great deal compared to other dealer in area , they had the best price. It was a clean deal with no trade so it was easy to compare. Allan and Travis were a pleasure to do business with, bought several trucks from Basil Fredonia and dealt with a Travis on the last two.

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DealerRater Mar 19, 2019

Everyone was very helpful in finding us the perfect vehicle to fit our family .The staff there answered questions and made us feel very welcome!

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DealerRater Feb 20, 2019

I was very happy with my experience buying my car. Allen was very informative. He answered all my questions. He was not in the least pushy. He listened to me and helped me find the right car. I went out of town once for a car and from now on I will stick with Basil in Fredonia.

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DealerRater Jan 18, 2019

Very pleased with the whole experience from the salesman to the finance people would return and recommen to others Justin was very knowledgeable and pointed out on the new vehicle and offered many options

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DealerRater Nov 4, 2018

A great experience with great service from the staff in the used sales department. They were very friendly and courteous. I will definitely recommend them to others .

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DealerRater Oct 6, 2018

Jeff in service is the perfect example of what you would hope to find in a high-end service dept. The service performed on my 2018 Denali HD was done as requested including a few special requests. Zero problems were encountered on this visit and I anticipate no problems on future visits.

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DealerRater Sep 5, 2018

Nathan was very knowledgeable and would recommend him to other customers. Also the other employees were very helpfull and friendly also I would definately recommend the dealership

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DealerRater Apr 20, 2018

I purchased an XT5 in OCt, 2016. I have a love/hate relationship with the vehicle, but that discussion is out of scope for here. My home is in Buffalo, NY around the corner from a Cadillac only dealer with whom I first went to shop at. In short, I did not not have best experience with a given salesman who is no longer there. He was professional in many ways, but that's another story. I needed to buy an in stock vehicle and on a late Friday afternoon visited Basil Cadillac in Orchard Park, NY. They had a well ...

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DealerRater Apr 11, 2018

When I arrived for my appointment they took me right away. Service coordinator told me that service would take about an hour, waited and within an hour I was all finished. Thanks

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DealerRater Feb 21, 2018

My car was serviced in 1/2 hour. I had an appointment and everything was on time. I felt like the place was very organized.

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DealerRater Jan 30, 2018

Great service. Got me in quickly and took care of everything I asked of them. Each time I use them they take great care and treat me well.

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DealerRater Jul 30, 2017

I bought a new Silverado recently. I worked with with two salesman because the salesman I was refered to was busy with another customer at the time I arrived. The two of them worked together to help me choose my vehicle. Jason & Allen couldn't have been more helpful, very nice guys no pressure to buy they took their time to answer ALL questions I had. Couldn't be happier with my experience. I would send a friend or anyone else to Basil Fredonia for a new car purchase. thanks again for a great vehicle purchase experience

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DealerRater Jan 27, 2016

Went in looking at a Silverado. I also looked at an F-150 at the Ford dealership down the road. Cody informed me about everything Chevy does for their customers and the benefits of owning a GM vehicle. After he showed me the vehicle and we went for a drive, he got me the payments and the Deal I was looking for. I had never considered leasing but after his sales pitch on it, I finally understood it and decided it was best for my driving/trading habits. Will definitely be back!

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